Warranty and Satisfaction Information Customer satisfaction is Lincoln Logs Log Furniture highest goal as shown with our 100% customer satisfaction rating on eBay. If you are not satisfied in any way with your purchase we will make every effort within reason to rectify the problem. We offer a limited lifetime warranty against defects in craftsmanship with the furniture we build. If your product breaks through normal use, upon approval we will replace the part that breaks or the entire piece of furniture if necessary at no cost to you.

Part of the attraction of log furniture is the character and irregularities of the wood. "Checking" or cracking is a natural part of log furniture. Checking doesn't damage the structure of our furniture at all and is not included under warranty. We do not manufacture the upholstered part of our products but offer a 1 year warranty (from the time the items are received) against defects in (leather, cloth, vinyl leather match) merchandise. Upon approval we will replace any defective cushions, pillows or seat pads that are defective.

All glass products (mirrors, shelves, etc.) that are damaged or defective must be reported to us within 24 hours of receiving the product. There is no warranty on damaged glass after the 24 hours. Any glass replacement products can be purchased from us.

Please be aware that although it is rare, all log furniture has the possibility of containing pests that resided in the logs before they were harvested – this is an industry wide issue. We take every precaution to ensure all pests are removed from our furniture by spraying them with carb spray before construction which will kill the pests and protect against new pest penetration. Very rarely pine beetles will slip through our process though they are not like a termite where they would leave the log and eat other wood in a house - they live on live wood and will quickly die. If you do encounter pests common household bug sprays will remedy the problem.